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Privacy Policy

Privacy Policy

Greystar is committed to respecting and protecting your privacy. We will, at all times, comply with all relevant, applicable laws and regulations, including the General Data Protection Regulation (EU) 2016/679 (the “GDPR”) and the national applicable legislation.

This Privacy Policy applies to our website and explains how our company and all its affiliates collect, use and disclose your personal data, and your rights in relation to the personal data as these are held.

By using this website, you consent to the data practices described in this statement. Our Privacy Policy applies to any visitor to our website.

In this Privacy Policy, “us’, “we’, “our” is the data controller of your personal data and is subject to the “GDPR” and any national applicable data protection laws.

Type of personal data we collect

Personal data means any information about an individual from which that person can be identified. The categories of data we may collect, use, store and transfer about you, according to the particulars of each case, include, (but is not restricted to):

  • Contact details information (i.e. name, email address, postal/ residential address, phone numbers, etc.);
  • Personal information which may confirm your identity (i.e. your fist name(s), maiden name, surname, photograph, gender) including your date of birth, your passport number or national identity card details, country of domicile and/or your nationality along with the relevant copies of the aforementioned documentation;
  • Information about your employment, education, family or personal circumstances, and interests, where relevant;
  • Financial information including but not limited to, financial wealth, source of funds, tax status, etc and subject to the financial information required for anti-money laundering or compliance purposes;
  • Business information (i.e. data identifying you in relation to matters on which you instruct us or in which you are involved);
  • Payment data, including but not limited to information necessary for processing payments and fraud prevention, credit/debit card numbers, security code numbers and other related billing information;
  • Data required to meet legal and regulatory requirements, particularly in relation to Anti-Money Laundering legislation;
  • Information collected from publicly available resources, screening providers, integrity databases and credit agencies where associated with the requested services;
  • Identification and background information provided by you or collected by us as part of our business acceptance processes, anti-money laundering and compliance obligations;
  • Personal information provided to us by or on behalf of our clients and partners or generated by us in the course of providing services, which may include special categories of data. Special category data in the EU refers to sensitive data such as your racial or ethnic origin, religious beliefs or health data;
  • Any information created or received in the course of our interaction, including records of attendance (i.e details of your visits to our premises);
  • Any other personal data relating to you which you may provide to us, relevant to our services or interaction.


We must ensure that your personal information is accurate and up to date. Therefore, please advise us of any changes to your information by sending an email to We will not be responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal data that you provide to us.

If you fail to provide personal data

In the event that you do not provide the required personal data, where we are legally obligated to collect such information, or it may be essential under the terms of an existing contract between us, it may impede our ability to fulfill the terms of the contract we have in place or are trying to establish with you. In these situations, it may become necessary for us to discontinue and/or cancel the provision of services to you.

How we collect personal data

Collection of personal data may be made or obtain by us in the manner describe below:

  • From information about you provided to us by you directly through communications and/or by filling questionnaires and/or data forms as part of our business intake procedures when you provide this data to us;
  • In the course of our relationship with you (i.e when you email us or provide such data to us);
  • From information about you provided to us by your company or an intermediary or via your representatives, from your agents, advisers, intermediaries, and custodians of your assets;
  • From other entities or other third parties including companies that introduce you to us;
  • From publicly available records/ sources;
  • From authorities or other third-parties or publicly available sources or from our affiliated companies and associates, where appropriate and in compliance with the applicable laws;
  • Through cookies

How we use your personal data

Your personal data may be used for the following purposes:

  • To provide, enhance and improve our services to you and to our clients, including but not limited to, handling personal data of third-parties on behalf of our clients;
  • To manage and administer our relationship with you and/or your company, including keeping records about business contacts, services, billing and collection, and payments;
  • For marketing purposes, including but not limited to legal updates, newsletters, publications, and other, to keep you informed of legal developments;
  • For online security by protecting our information assets and technology platforms from unauthorised access, use or disclosure;
  • For recruitment purposes;
  • Any other legitimate business purpose;
  • Any other relevant or ancillary purpose to the above;
  • Any other purpose agreed by or notified to you and/or our clients.

If you have given us your express consent, we may process your personal data for communicate with you with respect to developments, announcements and services.

You have the right to withdraw consent at any time by contacting us using the contact information provided in this policy.

Your rights under GDPR

Under the GDPR, you have the following rights:

  • To be informed about our collection and use of your personal data, which you have provided to us;
  • To obtain access to the personal data we hold about you;
  • To require us to rectify your personal data if any of your personal data held by us is inaccurate or incomplete or incorrect;
  • To require us to erase your personal data (partially or in total), subject to the limitations referred to in any law or regulation;
  • The right to object to processing your personal data for direct marketing and/or automated processing including profiling which is related to direct marketing;
  • To receive from us the personal data we hold about you, which you have provided to us, in an intelligible and easily accessible format, including for the purpose of you.
  • transmitting that personal data to another data controller;
  • To require that we cease processing your personal data;
  • The right to revoke the consent at any time if we use your personal data based on your written consent.
  • Please note that the above rights are not absolute, and we may be entitled to refuse requests where exceptions apply.

In the case where we have not complied with your request, or you are not satisfied with our response you have the right to lodge a complaint with the Office of the Data Protection Commissioner.

Your obligation to provide Personal Data

You are required to provide us with Personal Data that are essential for various purposes, which include commencing and proceeding a business relationship with you or your authorised representative(s), fulfilling our contractual obligations, and complying with our legal, regulatory or statutory obligations, including the money laundering laws and national applicable legislations. Failure to provide the necessary data will impede our ability to initiate or sustain our business relationship, whether with you as an individual or in your capacity as an authorized representative, officer, or owner of a legal entity or organization.

Changes to this Privacy Policy

We reserve the right to amend or change the Privacy Policy or any part of it from time to time to reflect changing legal requirements or change in our processing practices or business.

We shall not be liable to you for any loss or damage resulting from such change or amendment. We encourage you to periodically review this Policy to be informed of how we are protecting your information and to keep up to date with any updates.

Security of Personal Data

We will retain your personal data only for as long as is necessary to fulfill the intended purpose for which you provided it to us. However, we may extend the retention period if required by applicable laws or in accordance with our standard data retention policies.

We ensure the protection of your personal information from unauthorized access, use, or disclosure. We secure the personally identifiable information you may provide us with on a private network, cloud, and workstations within a controlled, secure environment, safeguarded against unauthorized access, use, or disclosure.

Cookies Policy

Our website uses cookie technology. Cookies are small files saved to your computer or mobile device that track, save and store information as well as your interactions and usage of our website. The primary purpose for collection of data from users to our site is to allow us to provide a smooth efficient and personalized experience while using our site. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive, they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

We also collect other forms of non-personal information such as browsers used to access our website, search terms used to find the website, traffic referrals and links to our website. Cookies collected by us are used to enable certain functions and tools of our website, assist in the navigation of the website, track resources and data used on this site and remember computer settings. You may prevent your computer from accepting cookies by modifying the properties on your web browser (see your browser’s “Help” option on how to do this).

We also use the services of Google Analytics software to analyze traffic to our website. Neither of these programs creates individual profile for visitors, nor do we collect any personally identification information using these services. Data collected regarding site usage is compiled in aggregate to improve the performance of the website. If you do not wish your information to be included in this aggregated data through Google Analytics, modify the properties on your web browser to prevent your computer or mobile device from accepting cookies. Please read the Google privacy policy.

Types of Cookies

Strictly Necessary Cookies:

These cookies are necessary for the website in order to enable you to use certain features of the website, such as request specific services, setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Functionality Cookies:

These are used to allow the website to remember choices you make (such as language) and provide enhanced features to improve your web experience.

Navigation Cookies:

These cookies enable the site to function correctly and are used to gather information about how visitors use the site. This information is used to compile reports and help us to improve the site. Cookies gather information in anonymous form, including the number of visitors to the site, where visitors came from and the pages they viewed.

Analytical Cookies:

These cookies are used to produce statistical analyses of the way users navigate the site (using computers or mobile devices), the number of pages viewed, or the number of clicks made on a page during navigation of a site.

Disabling Cookies

You can prevent the setting cookies by adjusting the settings on your browser (see your browser’s “Help” option on how to do this). Be aware that disabling cookies may affect the functionality of this and other websites that you visit.

Contact information

In case of any questions about our practices or any of your rights described above, you may contact us by email at

Latest updated: March 2024